Policies

Who we are

Alliance Française de Malte-Méditerranée, Malta

Address: Alliance Française de Malte-Méditerranée, College Hamrun – Secondary School, San Gorg Preca, Triq Wenzu Mallia, Il-Ħamrun HMR 1241

Terms and conditions

These guidelines help ensure smooth communication and organization throughout your course. Please read the section relevant to your course type. By enrolling, you agree to these rules and conditions.

Our Classes
● Unless otherwise indicated, our classes have a maximum of 10 students.
● Classes with fewer than 3 applicants may not open, or the number of hours may be reduced.

Textbooks & Exam Fees
● Unless otherwise stated, textbooks and/or examination fees are not included in the course fee. Textbooks are not refundable.

Bookings & Reservations
● Bookings are on a first-come, first-served basis.
● Registration is confirmed only upon receipt of the application and full payment.

Cancellations & Refunds
● If a course does not meet the minimum enrolment, students will be offered a full refund or a reduced number of hours.
● If a student cancels a week before the course starts, the course fee will be refunded minus a €15 admin fee.
● No refunds are given for missed classes or cancellations once the course has begun.

Membership Fee & Benefits
● Students may choose to become members of Alliance Française by paying a €25 membership fee (€30 family rate).

Membership is valid for 1 year, and includes discounts on courses, exams, events, and French products from selected partners.
● Members gain access to our physical library and the Culturethèque, the French digital multimedia platform.
● Members receive our cultural newsletter via email.

Personal Data & Photos
● We store your data to manage enrolment & communications.
● We do not share personal data with third parties (except as needed to provide our services).
● Photos from activities may appear in non-commercial promo. Notify us in writing to opt out.

GROUP LESSONS – MINORS (Kids & Teens)

Absences
● If your child will miss a class, please inform the teacher via the group’s official WhatsApp chat.
● Advance notice helps us arrange rescheduling when possible.

Lateness
● No need to inform if arriving less than 15 minutes late.
● If more than 15 minutes late, please message the group with the expected arrival time.
● If no student arrives within 15 minutes and no message is received, the teacher may cancel the class and consider it done.

Class Cancellation & Rescheduling
● If more than 50% of students request to change the class date and all parents agree, the lesson may be rescheduled. This request must be made at least 1 week in advance and only for valid reasons.
● Cancelled classes are typically made up at the end of the term. Only 1–2 make-up sessions per term are possible. If more than 2 classes need to be rescheduled, they may be made up on an alternative date or by adding extra time to other sessions.
● In all cases, we will inform parents of any changes or rescheduling.

GROUP LESSONS – ADULTS

Absences
● Please inform your teacher via the WhatsApp group if you’ll be absent.
● This helps us plan and update the group when necessary.
Lateness
● For in-person classes, let the teacher know if you’ll be more than 15 minutes late.
● In online classes, students must message the group within the first 5 minutes if running late.
● If no one joins the class or sends a message within 15 minutes, the teacher may cancel and consider the lesson done.
● Teachers are not requested to wait more than 30 minutes for face-to-face lessons or 15 minutes for online lessons, even if informed of students’ lateness, unless previously agreed with the class.

Class Cancellation & Rescheduling
● A class may be rescheduled if all students agree at least 1 week in advance.
● The teacher will propose a new date. If not all students agree, the lesson continues as scheduled with a substitute if needed.
● Cancelled classes are usually made up at the end of term, with a limit of 1–2 make-up sessions per term. Additional rescheduling may involve alternative dates or extending upcoming classes.

PRIVATE TUITION

Absences & Cancellations
● You must inform your teacher at least 24 hours in advance to cancel or reschedule.
● Same-day cancellations without valid reason may be considered done.
● In case of illness or emergencies with a valid justification, the lesson may be rescheduled at the teacher’s discretion.

Lateness
● Please inform your teacher if you are running late.
● The teacher will wait up to 20 minutes. If no message is received within 15 minutes, the class may be cancelled and considered done.
● Any waiting time is deducted from your lesson time.

Online Lessons
● If you experience a power cut or connection issue, inform your teacher immediately. The lesson may be rescheduled.

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